Customer Care
Our Customer Care Team will endeavour to get back to you within 1-2 business days. Please go to FAQ Page for frequently asked questions.
Contact form
FAQ
💖 What is BellaThora?
BellaThora is a playful, inspired kids' (and parents') lifestyle brand featuring designs created by a real mom — me! Every piece is designed with love, a little sass, and a whole lot of personality to help your tiny humans (and you!) wear your mood, story, and sparkle.
🖨️ How are your products made?
BellaThora is a print-on-demand store. That means each item is made just for you after your order is placed — no mass production, no waste! Depending on the product, items are printed using direct-to-garment (DTG), sublimation, or embroidery through trusted print providers.
🚚 Where do your products ship from?
Products ship from various fulfillment centers across the U.S. (and sometimes internationally) depending on the item and your location. This helps speed up delivery and keep shipping costs manageable.
⏳ How long does shipping take?
Most orders are processed within 2–5 business days and shipping times vary between 3–7 business days after fulfillment. You'll get tracking info as soon as your item is on its way!
Collapsible content
💸 Why does shipping cost vary?
Because items are made and shipped by different print providers, shipping prices depend on what you order and where it's coming from. We're always working to keep shipping as affordable as possible while making sure your items get to you safely and quickly.
🔁 Do you accept returns or exchanges?
Since each item is custom-made just for you, we don’t accept returns or exchanges for size or change of mind. However, if your order arrives damaged or incorrect, please reach out within 7 days and we’ll make it right.
📏 How do I know what size to get?
We include a size guide on each product page. Since every brand may fit a little differently, we recommend checking the measurements before you order — or message us if you’re unsure. We’re happy to help!
⏱️ Can I update or cancel my order?
Orders are automatically processed one hour after you place them, which means we can’t make changes or cancellations after that point. If you need to update or cancel your order, please contact us within the first hour and we’ll do our best to help before it goes into production.
👩👧 Who’s behind BellaThora?
Hi! I’m Bella’s mom — the creative chaos behind the brand.
I used to work as a graphic designer before jumping headfirst into a fast-paced sales career. Now, I’m also a full-time mom to a toddler in her terrible twos (send help 🌀) and a teenage girl who keeps me on my toes in a totally different way.
BellaThora is my way of reconnecting with my creative roots — blending design, motherhood, and a whole lot of humor. Every shirt, hoodie, and chaotic toddler saying is inspired by the real, messy, beautiful parts of parenting. I’m just a working mom trying to chase her passions while raising two fierce girls and keep the coffee hot.